Design is how I serve.
With 12 years of design experience, I’ve spent the last ten working in government and nonprofit settings. I’ve been on digital product teams for about five years. My focus is on making the complex services that people need feel simple, clear, and approachable.
My approach
I approach projects with a collaborative and visual working style that I’ve developed through years of using design thinking methods in organizations with many stakeholders, from engineering leads to community advocates and regulatory experts. I love designing diagrams and interactive workshops.
A journey map of a city police hiring process that I created to share findings from user interviews.
My expertise
My technical expertise in interaction design, accessibility, visual design, and qualitative research allows me to design experiences across multiple communication channels. I also have a knack for designing internal processes that center customer needs.
A wireframed user flow I created to get feedback on a new feature for a USAJOBS product team.
Favorite tools
Figma: Prototyping and design systems (I’ve also used Sketch and UXPin)
Userlytics: Remote usability testing (similar to usertesting.com)
Miro/Mural: Workshops and mapping
SiteImprove: Accessibility testing and analytics (I’ve also used Google Analytics and various accessibility tools)
Powerpoint/Slides: Sharing project updates and research findings
ChatGPT/GenAI: Research and planning
Excel/Sheets: Storing and analyzing research notes and user data
Hobbies
Outside of work, I find joy in hands-on crafts that require creative problem-solving like quilting, pottery, and gardening.
I’m ready for the next chapter.
I’m open to remote or Western North Carolina roles related to product design, service design, or customer experience. I’m especially interested in civic tech, education/training, healthcare, and other spaces that deliver critical services to the people who need them.