Making complex services feel simple

I’m a product designer and researcher helping teams navigate compliance and constraints to build human-centered products with impact.

USAJOBS needed to help millions of job seekers find relevant results. I led usability testing and a redesign to make it happen.

The IRS wanted text alerts to help them hire quickly for tax season. I designed and tested this new feature for USAJOBS.

Parks & Rec patrons couldn’t find what they needed on the sprawling website. I led an information architecture and homepage redesign to make top programs easy to find.

A nonprofit construction school struggled to track graduate outcomes. I designed a follow-up process to keep graduates connected and supported.

Seattle’s design system serves 40+ departments with many digital products. I designed components and wrote guidance to improve accessibility and consistency.


When I couldn’t find a simple tool to plan a quilt, I built one. In the process, I learned how to use generative AI tools in my workflow.