Emily Gilles
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Open Opportunities usability testing

A comprehensive usability test of an internal job search website for federal employees that impressed enterprise customers and provided a roadmap for a product team.

The challenge

Federal employees used Open Opportunities to find short-term, internal-only jobs called details. These details were posted by enterprise customers (federal agencies) that paid the Open Opportunities product team to manage their postings and applicants. The product team had launched new features that job seekers and enterprise customers were ignoring and using incorrectly.

My approach

  1. Planned and led usability testing with a set of participants from each user group.

  2. Facilitated workshops with the product team to discuss findings and prioritize improvements.

  3. Presented process, findings, and plans for improvement to enterprise customers. 

  4. Created design documentation in Figma to annotate changes for developers and business analysts.

The outcome

  • Enterprise customers were impressed to see how the team was improving the product to meet their needs. 

  • Product team incorporated a practical set of high-impact design improvements into the roadmap.

Landing page before:
The site’s purpose and calls-to-action were unclear. The layout was not mobile friendly.

Landing page after:
Clear, attractive purpose statement and calls-to-action in a mobile-friendly layout.